After multiple communications, her account was ultimately verified, and she successfully received her withdrawals. The player was frustrated with the ongoing requirement to provide selfies for verification, which continued to be rejected.The Complaints Team intervened and assisted her in navigating the casino’s verification process. The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system. The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. It was noted that the casino operated without a valid license in Japan, limiting regulatory recourse for the player.
I wait for 13 days for my withdraw…
We would like to assure you that all approved withdrawals are always listed in full. Thank you for your feedback. There are problems with withdrawals and similar issues almost every day. I have now done that three times. Of course, this amount cannot be withdrawn immediately, but it should certainly have been possible to accumulate a decent sum for withdrawal.Suddenly, I received a server error during a game. This happens automatically once the wagering requirements (wager) are fully met or when the bonus reaches its conversion limit.
Jacktop live casino: spelen met echte croupiers
This jacktop.com is a scam site. Signed up deposited 30pound and now my account is blocked jacktop and can’t get on avoid at all costs …… The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account Scammers, when you win a larger amount, they zero out your account balance, I don’t recommend it, there are better casinos
Game providers
Gamblers can contact them via live chat or email to resolve any issues or get clarification on bonus terms. Visa, MasterCard, and popular e-wallets lead the roster of deposit and withdrawal solutions, making it simpler to manage funds. Banking options satisfy the primary needs of Australian players, offering classic credit-card transactions as well as modern e-wallet solutions. Typically, these codes are found on the official website’s promotions section or through newsletters sent to registered players.
Veiligheid en Gebruiksvoorwaarden bij Jacktop Casino
Some consumers have also reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall. Based on reviews, created with AI Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. Discuss anything related to JackTop Casino with other players, share your opinion, or get answers to your questions.
If you’re willing, we kindly ask that you reach out to us via live chat or email, using the address linked to your gaming account. There’s something special about knowing that the combination of games, atmosphere, and service came together in a way that left a positive impression.Your insights help us continue crafting an experience that feels tailored and enjoyable. Dear Marco,Thank you for sharing your experience with us—it’s always a pleasure to hear when a player has genuinely enjoyed their time on the platform.
The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Browse all bonuses offered by JackTop Casino, including their no deposit bonus offers and first deposit welcome bonuses. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review.
- The customer service team is quick to respond, which is really helpful when you have queries.
- It’s great to see a safe platform that values its players’ security and comfort.
- I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN…
- The casino failed to respond adequately to the complaint, leading to the case being marked as unresolved by the Complaints Team.
- Within two days, I managed to increase this bonus to approximately €1,200.
- Jacktop Casino has an amazing variety of games, and the loyalty program rewards me generously.
- We have carefully examined and analyzed the JackTop Casino Terms and Conditions as part of our review of JackTop Casino.
They are the worst thrustable casino. Please be assured that any decision to restrict access to an account is never made lightly and is always guided strictly by our Terms and Conditions, which apply uniformly to all users. Dear William Jackson,Thank you for your thoughtful and enthusiastic feedback — it truly brightened our day. It means a lot coming from someone with your background as a former casino dealer, given your deep understanding of the industry standards. Dear M,We are truly sorry to read about your experience and understand how frustrating it must have felt.
- After multiple communications, her account was ultimately verified, and she successfully received her withdrawals.
- I think they have financial problem so they can pay the withdrawals.So you must wait too long.
- The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account.
- Equally, your recognition of the support team and the VIP program means a great deal to us—these areas are designed to ensure that every player feels valued, with assistance available whenever it is needed.Thank you again for sharing your perspective with such clarity.
- Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
- I won £433 which I spend because I couldn’t get verified, every time I sent documents it was not good enough t…
Your situation is already under review, and we are committed to finding the best possible resolution.To assist you more effectively, please share additional details regarding your account and the issue you encountered. Dear Sam,Thank you for taking the time to share your review and your difficulties. Just silence and the same empty excuse over and over again.Stop lying about “individually reviewing cases.” If that were true, I wouldn’t be begging for a basic response.
Dear Jackpot Casino,Thank you once again for blessing me with your legendary copy-paste response — the exact same one you send to literally every single person on Trustpilot. Every now and then I get a response that it’s with the finance department and coul… This response is unbelievable. I think they have financial problem so they can pay the withdrawals.So you must wait too long. You win an amount and suddenly it disappears from your account. I will update this review once I receiv…
The following table provides details on the casino’s win and withdrawal limits. This establishes it as a small to medium-sized online casino within the bounds of our categorization. The reviews have been made available in the User reviews section of this page.
Please contact us at , and we will do everything possible to find a satisfactory resolution for you.Your feedback helps us improve, and we are grateful for the opportunity to address your concerns.Kind Regards,Jacktop Casino Team Contact our support team at so we can look into your case further and provide a personalized solution.We appreciate your patience and cooperation and look forward to assisting you.Kind Regards,Jacktop Casino Team 3 deposits money went straight thru not a feature for free spins in sight..DISGUSTINGNow they won’t close my account when I’ve emailed 3 times asking they just… Additionally, a number of reviewers report a lack of response from customer support via live chat and email. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
In our comprehensive review of all relevant aspects, JackTop Casino has attained a Very low Safety Index of 3.3. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. As far as we are aware, no relevant casino blacklists mention JackTop Casino. However, we found only minor issues in this casino when searching for unfair or predatory rules. We have carefully examined and analyzed the JackTop Casino Terms and Conditions as part of our review of JackTop Casino.
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. There are often restrictions on how much money players can win or withdraw at online casinos.
Your feedback is essential to us, as it allows us to enhance our services and ensure that every player receives the support they deserve.We want to assure you that your case is already under review, and our team is dedicated to addressing your concerns fairly and transparently. Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service.
Jacktop.com is not licensed by the KSA to offer services to Dutch players. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The Complaints Team attempted to assist by seeking clarification and extending the response time; however, the player did not respond, leading to the rejection of the complaint. The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account.
He sought full reimbursement of his deposits and an investigation into the operators’ practices. He reported embezzled funds totaling €32,918, refusal to close his account despite repeated requests, and a lack of responsible gambling interventions. JackTop Casino has an average customer support, judging by the results of our testing.
